KPI Inc.

Contract: Approx. 3 Months

Our client is seeking a polished and service-oriented Resident Services Associate to support the resident experience and day-to-day operations of a luxury residential community in Edmonton.

This is a hands-on role combining resident services, guest services, customer service, front-desk support and light building operations. The successful candidate will be highly visible within the property and will regularly interact with residents, guests, contractors, delivery personnel and onsite teams.

The initial assignment is expected to run for approximately three months on a full-time basis, with a combination of daytime/midday and afternoon shifts, including some weekends. There may be an opportunity to remain with the organization afterward in a permanent part-time capacity.

This opportunity could be particularly well suited to someone seeking short-term full-time employment, transitioning between roles, returning to the workforce, or looking to gain experience within a high-quality residential environment.

Responsibilities:

• Welcome residents, guests, contractors and visitors in a professional and friendly manner

• Act as a first point of contact for resident questions, requests and general assistance

• Assist residents with parcel-locker access and package-related inquiries

• Coordinate deliveries and support mailroom activity

• Manage and coordinate elevator bookings for resident moves, deliveries and service requirements

• Support resident move-ins and move-outs

• Assist with suite inspections as required

• Conduct routine inspections and walkthroughs of common areas and building spaces

• Perform regular building patrols and identify maintenance, cleanliness, safety or operational concerns

• Maintain an accurate daily log book documenting activities, incidents, requests and follow-up requirements

• Coordinate with maintenance, operations, cleaning and other onsite teams when resident or building issues require attention

• Help ensure common areas remain welcoming, orderly and presentable

• Monitor visitor and service-provider activity and assist with building access requirements

• Provide courteous and professional assistance when dealing with complaints, service concerns or unexpected situations

• Support general building operations and administrative requirements as needed

Qualifications:

• Previous customer-facing, guest services, customer service or hospitality experience

• Five-star hotel, luxury hospitality or other high-touch service experience would be a strong asset

• Professional and polished communication skills

• Strong interpersonal and customer-service abilities

• Organized with excellent attention to detail

• Able to manage multiple requests and priorities

• Comfortable working independently and taking initiative

• Able to remain calm and solutions-focused when issues arise

• Comfortable completing building walkthroughs and inspections

• Strong written communication skills for maintaining logs and operational records

• Tech savvy and comfortable learning new systems

• Reliable, proactive and team-oriented

The ideal candidate enjoys being visible, helpful and engaged and can combine excellent customer service with practical day-to-day operational support.

How to Apply:

Kindly submit your resume and cover letter (optional) via www.kpi.ca.

We thank all applicants for their interest in this role but will only contact those selected to move forward.