Confidential Employer

The Opportunity

KPI is recruiting an experienced Residential Leasing Advisor to support leasing performance, occupancy, marketing initiatives, and prospective resident engagement for an established organization in Calgary.

This position requires someone who understands the relationship between marketing activity, leasing opportunities, rental pricing, resident experience, and property revenue.

The successful candidate will manage the leasing process from initial inquiry through application, approval, and lease execution, while supporting marketing initiatives designed to attract qualified residents.

We are seeking a commercially minded professional who combines sales ability with strong administrative discipline, market awareness, and a genuine understanding of residential property management.

This is an opportunity for someone who enjoys working with people, understands how to close leasing opportunities, and takes ownership of measurable results.

Key Responsibilities

Leasing & Occupancy Performance

• Manage the residential leasing process, including prospective resident inquiries, property tours, applications, screening coordination, lease preparation, and move-in arrangements.

• Maintain consistent follow-up with prospective residents and ensure leasing opportunities are actively managed through completion.

• Convert qualified inquiries into executed lease agreements.

• Monitor vacancies, upcoming availability, lease expirations, and renewal opportunities.

• Coordinate with property management and maintenance personnel to ensure available units are ready for occupancy.

• Track leasing performance, conversion rates, vacancy periods, and occupancy trends.

• Identify opportunities to improve prospect engagement and reduce leasing delays.

• Maintain accurate leasing documentation and resident information within Yardi.

Marketing & Lead Generation

• Coordinate advertising initiatives, rental listings, promotional materials, and digital marketing activities.

• Monitor online listing accuracy, availability, pricing, and presentation.

• Evaluate marketing performance and identify sources generating qualified leasing inquiries.

• Work with internal or external marketing resources to improve campaign effectiveness.

• Monitor rental market conditions, competing properties, and pricing trends.

• Recommend adjustments to leasing strategies based on demand, availability, and competitive conditions.

• Maintain organized records of prospect inquiries, follow-up activity, and leasing outcomes.

Resident Relations & Customer Experience

• Provide professional guidance to prospective residents throughout the application and leasing process.

• Respond to questions regarding availability, rental terms, application requirements, and move-in procedures.

• Coordinate communications concerning lease approvals, possession dates, and required documentation.

• Support lease renewals and resident retention initiatives.

• Resolve leasing-related concerns professionally and escalate complex matters when appropriate.

• Maintain accurate records and protect confidential applicant and resident information.

Systems, Reporting & Administration

• Use Yardi to manage prospect information, leasing activity, resident records, and associated documentation.

• Maintain accurate rental availability, lease details, and application status.

• Prepare leasing reports covering inquiries, tours, applications, conversions, renewals, and occupancy.

• Review leasing pipeline activity and identify opportunities requiring follow-up.

• Maintain organized records in accordance with established administrative procedures.

• Coordinate with accounting and property operations personnel to ensure leasing information is accurately reflected in the management system.

Qualifications & Experience

Required

• Minimum 2 years of experience in residential leasing, property management, or a closely related leasing function.

• Demonstrated hands-on experience using Yardi is mandatory.

• Experience managing prospective resident inquiries, property tours, applications, and lease documentation.

• Strong understanding of the leasing process, occupancy management, and customer service.

• Experience working with online rental listings, digital marketing, or lead management platforms.

• Strong sales ability, negotiation skills, and demonstrated follow-through.

• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.

• Ability to manage multiple leasing opportunities and maintain accurate records.

• Valid driver's licence and reliable transportation.

Additional Assets

• Experience coordinating residential marketing campaigns.

• Familiarity with Yardi CRM or related leasing modules.

• Knowledge of Alberta residential tenancy requirements.

• Experience with leasing performance reporting and rental market analysis.

• Background in hospitality, customer relationship management, or consultative sales.

• Post-secondary education in Business Administration, Marketing, Property Management, or a related discipline.

What We're Looking For

The successful candidate will combine a strong service orientation with the ability to achieve measurable leasing results.

We are particularly interested in individuals who demonstrate:

• Commercial Awareness: Understands how occupancy, rental pricing, vacancy periods, and leasing activity influence financial performance.

• Sales Execution: Can manage inquiries, handle objections, follow up consistently, and convert opportunities into completed leases.

• Marketing Understanding: Recognizes the importance of property presentation, accurate advertising, qualified leads, and effective promotional activities.

• System Proficiency: Uses Yardi confidently to maintain reliable records and track leasing activity.

• Accountability: Takes responsibility for the leasing pipeline and follows opportunities through to completion.

• Customer Service: Builds positive relationships while maintaining professional standards and accurate documentation.

Compensation & Opportunity

Base Salary: $60,000–$70,000 annually

Additional Compensation: Commission

The position provides an opportunity to combine residential leasing, marketing, customer engagement, and measurable performance within an established operating environment.

Apply Through KPI

KPI recruits professionals across residential property management, leasing, operations, and business administration.

Candidates with demonstrated leasing experience, strong Yardi proficiency, and a proven ability to manage the leasing process are encouraged to apply.

Visit www.kpi.ca to submit your application and explore additional career opportunities.