Confidential Employer

Role Overview

A seasonal supervisory role responsible for leading floor operations during assigned shifts, ensuring service standards are upheld and guest experiences meet expectations. Acts as the on-shift leader in the absence of management, supporting team performance, coordinating communication between front-of-house and kitchen, and providing hands-on assistance to resolve issues. Reports to senior food and beverage leadership and requires flexible availability across daytime and evening shifts from May through September.

Duties and Responsibilities

Floor Operations

• Lead the floor during assigned shifts, ensuring smooth and efficient service.

• Assign sections and manage floor plans based on staffing and business levels.

• Ensure all opening, service, and closing procedures are completed properly.

• Maintain awareness of service flow, guest needs, and team performance.

• Step into service roles as required to support the team.

Service & Guest Experience

• Ensure staff meet service expectations and follow established procedures.

• Communicate daily features, specials, and updates to staff and hosts.

• Ensure guests are informed of key offerings during seating and service.

• Respond to and resolve guest concerns promptly and professionally.

• Maintain a strong presence on the floor to support service quality.

Team Supervision & Accountability

• Monitor staff performance and provide real-time direction.

• Address and document performance or behavioral concerns and escalate as required.

• Ensure adherence to policies and procedures.

• Support a positive, professional, team-oriented work environment.

Pre-Shift & Communication

• Lead pre-shift meetings to communicate priorities, features, and updates.

• Ensure team awareness of menu availability, unavailable items, and daily changes.

• Communicate effectively between kitchen, front-of-house, and leadership teams.

• Complete clear and accurate pass-on notes for leadership.

Systems & Administrative

• Troubleshoot POS system issues and support staff with system challenges.

• Adjust bills and resolve discrepancies as required.

• Ensure all transactions are entered accurately.

• Maintain and complete side duty lists for each shift.

• Collect and distribute tip-outs according to established guidelines.

Health, Safety & Maintenance

• Ensure a safe working environment for all staff during shifts.

• Report and document incidents, injuries, or safety concerns.

• Ensure all equipment is functioning and ready for service.

• Communicate maintenance or repair needs to leadership.

• Maintain cleanliness and organization across all outlet spaces.

Job Requirements

• Valid ProServe certification.

• Minimum 3 years of food service, bar-tending, or restaurant experience.

• Previous supervisory experience considered an asset.

• Strong communication and customer service skills.

• Ability to multitask and handle competing priorities in a fast-paced environment.

• Ability to stand or walk for the duration of shifts.

• Ability to lift trays up to 20 lbs and perform reaching and bending.

• Flexible schedule availability required.

How to Apply

Kindly submit your resume and cover letter (optional) via www.kpi.ca.

We thank all applicants for their interest in the role. Please note, only those selected to move forward will be contacted.