Cadillac Fairview

Supervisor, Security - Afternoon Shift

Company: Cadillac Fairview

Location: Calgary AB

About Cadillac Fairview (CF)

Cadillac Fairview (CF) is one of the largest owners, operators, investors and developers of best-in-class office, retail, multi-family residential, industrial and mixed-use properties in North America. Driven by its purpose of Transforming Communities for a Vibrant Tomorrow, CF is continually striving to make a positive impact in communities where it operates.

The Role

Ensure adherence to Standard Operating Guidelines and immediate response to all complex emergencies. To interview, hire, performance manage, train, schedule and provide uniforms for all Security Guards in the department.

This position has a schedule of Sunday-Thursday from 1400-2200hrs.

Key Responsibilities

• Manage the activities of employees to ensure the timely and effective achievement of departmental goals and objectives, within prescribed policies, procedures and standard business practices.

• Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes.

• Development and implement Standard Operating Guidelines to provide Security Department with clear, concise instructions for performing daily duties.

• Receive and checks invoices, ensures accurate coding and submits Requests for Payment for contract security and other related services.

• Determine needs and resources and coordinate training of staff.

• Monitor the dress, deportment and written reports of staff.

• Investigate tenant complaints, thefts and suspicious activities promptly and follow up with tenants, management and others.

• Schedule daily activities of staff to ensure qualified coverage of security functions.

• Collaborate closely with tenants on behalf of CF management to resolve issues and concerns and provide advice on loss control and other security matters.

• Review, distribute and file daily memoranda, staff records and correspondence.

• Maintain open communication with all personnel in order to seek new ways for improving the overall operation of the department.

• Conduct formal or informal training of staff in First Aid, CPR, handcuffing techniques, self-defense, report writing and other skills or knowledge related to security responsibilities.

• Write comprehensive security reports and summaries.

• Supervise/handle sensitive, high profile situations in professional and exemplary manner.

• Maintain currency of knowledge with respect to relevant legislation and regulations including, but not limited to: Collective Agreement(s), Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, The Criminal Code, and The Trespass to Property Act.

Required Qualifications

• College diploma in Law Enforcement and/or Security Administration.

• 3 - 4 years’ experience with a security firm or law enforcement agency.

• 2 years supervisory experience or equivalent combination of related education, training and experience.

• Valid certification in First Aid, CPR and WHMIS.

• Valid Provincial Security License.

• Good knowledge of site security and life safety needs and Industry-related techniques, technology and trends.

• knowledgeable of applicable federal, provincial and municipal legislation and regulations.

• Strong organizational, prioritization and time management skills.

• Good report writing skills.

• Good customer service and leadership skills.

• Ability to delegate effectively and be flexible and adaptable in dealing with a diversity of people and situations.

• Understanding of budget process.

• Digital literacy in Word and Google Suite.

• Excellent communicator, both written and verbal.

• Customer service focused.

• Strong leadership, with good conflict resolution skills.

• Good problem solver with good decision making skills.

• Able to use good judgment, and communicate with tact and diplomacy.

• A great teammate with strong interpersonal skills and a positive demeanor. 

Why Cadillac Fairview

• Exposure to premium properties builds resume credibility and practical knowledge in real estate and facility management.

• CF can be a career accelerator for those looking to grow skills, advance, and gain leadership experience.

• They recognize employees are more productive and happy when well-supported.

How to Apply

Visit Cadillac Fairview's website to apply: Supervisor, Security - Afternoon Shift | Current External Opportunities